Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dznstoreuk@gmail.com. Please note that all returns must be sent to the return address we provide after you contact us. Returns sent without prior communication or to an unauthorized address may not be accepted.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dznstoreuk@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  After the refund is processed by our system (Shopify Payments), please be aware that the funds may take an additional 5–10 business days to post to your original payment method. This posting time frame is controlled by your individual bank or credit card company."If more than 15 business days have passed since we’ve approved your return, please contact us at dznstoreuk@gmail.com.

 Cancellation policy

1. Order Cancellations (Before Shipment/Processing)

  • Customers may request a cancellation within 1 hours of placing an order.

  • To request a cancellation, please contact us at email dznstoreuk@gmail.com with your order number.

  • If the order has not yet been processed or shipped, we will cancel it and issue a full refund.

2. Cancellations After Shipment

  • Once an order has been processed or shipped, it cannot be cancelled.

  • You may still return eligible items under our Return Policy (if applicable).

3. Custom or Made-to-Order Items

  • Custom, personalized, or made-to-order products cannot be cancelled once production has begun.

  • If production has not started, we will do our best to accommodate your request.

4. Subscription or Recurring Services (If Applicable)

  • Subscriptions may be cancelled at any time, but charges already processed are non-refundable.

  • To avoid future charges, cancellations must be made before the next billing cycle.

5. Digital Products (If Applicable)

  • Cancellations or refunds for digital items are not available once the product has been delivered or downloaded.

6. How to Request a Cancellation

To request a cancellation, please contact us at:

  • Email: dznstoreuk@gmail.com

  • Phone: 

  • Business Hours: 10:00 -16.00

Include:

  • Your name

  • Order number

  • Reason for cancellation 

7. Store Rights

We reserve the right to cancel orders due to:

  • Payment failure

  • Suspected fraud

  • Inventory or fulfilment issues

  • Policy violations

If we determine that your order needs to be cancelled on our end, you will receive a full refund. However, if the reason you request a cancellation is found to be invalid after our review, we may decline the cancellation and a refund may not be issued.